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Youfoodz

4.0
528 Reviews · 13 Mentions · 2 Videos · 1 Featured Review
#2 of 131 providers in Australia Last reviewed 09 Sep 2023
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By Profile

Starting a healthier lifestyle with better food options.
375 reviews
4.0/5
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Pushes themselves and is serious about nutrition.
129 reviews
3.9/5
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Engages in physical strength, speed or endurance sports.
24 reviews
3.8/5
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Featured reviews

Ophie H.
12 Jun 2020
"YouFoodz had a great delivery turnaround time and a good selection of meals to choose from (lacking some diversity in cuisines though). Despite delivery and..."
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https://www.youtube.com/watch?v=V5jfHBJbxd4
Ophie H.12 Jun 2020
Expert Review
3.8
FLAG Copy link COPIED!
YouFoodz had a great delivery turnaround time and a good selection of meals to choose from (lacking some diversity in cuisines though). Despite delivery and handling being wonderful, I didn't find the food experience to be anymore than average. There was a big variety and meals were palatable, but not something I'd eat again! Portions were also quite small, leaving me still feeling hungry afterwards. However, may suit someone who is looking for macro friendly meals and is on a caloric deficit!
  • About
  • Info
  • Videos 2
  • Mentions 3+
  • Posts 2

YouFoodz has been delivering ready-made meals across Australia since 2012, becoming one of the largest meal delivery providers in the country and delivering to over 3,000+ locations across Australia. Marketing themselves as a budget-friendly meal delivery service, YouFoodz offers fresh microwavable meals plus snacks and drinks on a subscription-based model. If you want to give YouFoodz a go without making a large order, you can buy selected meals in selected supermarkets across the country.

Menu

YouFoodz has a large, rotating menu that’s dietician backed and balanced with lean protein (meat and meat alternatives), healthy fats, and good quality carbohydrates (vegetables, healthy whole grains).
You cannot order one off meals, you need to subscribe and choose from a meal plan. Subscriptions can be cancelled at any time, however. There are four plans to choose from: Everyday Healthy, Low Calorie, Vegetarian and Flexitarian. You then select between 5, 7, 9, 12, 14, 16 or 18 meals for the week.

When ordering online, you can only see the menu for the week once you’ve registered with your name, email address, home address, and payment details.
YouFoodz also has a small selection of grocery items like eggs, milk, cheese and various meats, with prices comparable to local supermarket prices.

Youfoodz ordering process

Ingredients & Preparation

YouFoodz operates out of Brisbane, and while they do offer a selection of vegetarian, plant-based, dairy free/lactose free and gluten free meals, it’s not a huge selection. They also have a disclaimer on the website that says while chefs take care to keep allergy-prone ingredients out of certain meals, they may still be present as all of their products are produced in the same kitchen.

Delivery & Packaging

YouFoodz delivers to over 3,000+ locations across Australia, including VIC, NSW, ACT, QLD, SA, WA, NT and certain parts of TAS.

You can pick any delivery day you want, with faster delivery available in metro areas versus rural areas where orders are limited to 2-3 days each week. There’s no next day delivery, but if you or on Thursday in a metro area, there’s a good chance you’ll receive it by Saturday.
Delivery is $9.99 per order, but they often have discounts, promos and sometimes free shipping

Meals come in a cardboard box with foil insulation wrapping with ice bricks to keep meals fresh if you’re not home to accept the delivery. All the materials, from the box to the wrapping to the containers the food comes in is recyclable too.

youfoodz new meals

Customer Service

YouFoodz has a great customer service team. You can live chat on their website or send a message on Facebook between 7am – 9pm Monday – Friday or 7am – 9pm Saturday & Sunday (AEST).

They also have a dedicated YouFoodz app where you can order and pay for your meals – available on both iPhone and Android.

Looking at reviews pages like ProductReview.com.au, it appears the customer service team is very active in replying to any customer queries, concerns and reviews – both good and bad.

Pricing

Pricing is one of YouFoodz’s main selling points. Standard meals are $9.96 each, meaning you can get 7 dinners for the week for just $69.96. Their larger range meals are only $1 more at $10.95. Here’s the pricing for other items:

  • Soups: $4.95
  • Breakfast: $4.95 or $8.95
  • Snacks: $2.99 – $4.95
  • Drinks: $4.95 ($16.95 for 4)

Customer Reviews

Overall customer reviews of YouFoodz are positive, with customers enjoying the value for money, timely delivery and good product quality. Some commonly reported issues included orders being mixed up with wrong items arriving or missing from the box. However, YouFoodz appears quick to rectify the situation when this happens.

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Meal Preparation
Ready-made
Dietary Information
VegetarianPlant BasedDairy FreeLactose FreeGluten Free
Cities
AdelaideBrisbaneCanberraDarwinHobartMelbournePerthSydney
YOUFOODZ vs MY MUSCLE CHEF vs MACROS
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Selina D.09 Sep 2023
0.7
Sneaky withdrawals, and pathetic choices for meals. Do not go with this so called company.
Simon L.09 Sep 2023
0.7
Meals are nice and convenient. Delivery and customer service are very poor. Gave them a go again after an order was not delivered until the day after it was due. I was not home that weekend so came home to a...
Cheryl A.24 Aug 2023
1.5
They started leaving the boxes downstairs & not at my unit door. Even though I wrote not to do that. A box got stolen, I got a replacement & it too was left downstairs luckily I was able grab it before...
Lany Y.11 May 2023
0.7
I had a very bad experience with this service. Firstly, they automatically charged me after I put my PayPal account onto the website WITHOUT the final confirmation, then I contacted them straightaway, but they didn’t respond at all, obviously forced me...
Ryan K.15 Feb 2023
1.5
New customer experience, missed order, massive delays i.e 9 hours out of original delivery time. Double charged the account, no refund only a "credit" and still hasnt delivered an order in 4 weeks since they took my money.
Mandy F.08 Feb 2023
2.2
Even though we enjoyed the meals the service provided is poor. Out of a planned four week order one failed to arrive, although our money was taken. A second order was cancelled through a planned outage but no warning was given....
adam P.06 Feb 2023
0.7
They stole my money and deleted my account and now there is no way to contact them.
Arnold S.16 Jan 2023
2.2
I've found their meals to be bland and at times flavor less, your soups are inedible, the pumpkin in the soup should be peeled not just blended whole, it's like eating soup with bits if plastic in it, give it to...
Hamish D.01 Jan 2023
0.7
Youfoodz started great, but issues over the past six months have forced me to write this review: 1. ALL my orders have been wrong over the last 3 months. Despite constant feedback, this has not improved. I have had almost entire...
Jon E.21 Dec 2022
0.7
Shockingly bad service - charging for more than advertised, missed deliveries with countless attempts trying to follow up just to find out which day your food is arriving. For something that's supposed to make your life easier and more convenient, it's...
Alex S.15 Dec 2022
0.7
TL;DR - Got nearly half of my ordered items wrong, tried to push me away with as little effort to fix as possible, and then lied about the fact that they kept my information after I asked to close my account....
Justin C.10 Dec 2022
2.2
They’ve gotten my order wrong twice in a row. They never bothered to deliver the missing orders despite them saying they will. Even if they do not have the order, they should have notified me.
Michael D.05 Nov 2022
0.7
What happened to simpling ordering meals!!! As a FIFO worker there new business model doesn't suit. I think it discrimination that you have to a purchase subscription to use there service. Hello Fresh wake up. Anyone else know a suitable substitute??
Michael C.24 Oct 2022
0.7
Was only with youfoodz for 4 weeks, 3 of which they were unable to meet the delivery date. In addition to this, their nutritional information on their website was vastly different than what was on the packaging once it was delivered....
N A.23 Oct 2022
2.2
I love the food, packaging and drinks but the ordering process is not impossible for me to follow. Only subscription orders are possible and that simply does not fit my work or life commitments. Sorry, but not coming back.
JP P.25 Sep 2022
1.5
I’ve been using Youfoodz regularly for years. But since the lock in contract business model pushed by the Hello Fresh acquisition I decided to no longer be a customer. Now I won’t buy from neither of the companies. Before this, Youfoodz...
Steve D.21 Sep 2022
1.5
A long term customer new order system is a disaster and we have had nothing but trouble. Last 3 orders they have substituted meals as clearly they ran out of our order no discussion the meals were not what we wanted...
Mabel C.12 Sep 2022
2.9
I tried Youfoodz for a few weeks. The food was Ok, nothing to rave about, a fe favourites like the chicken katsu and the spaghetti...bit after a while there seemed to be the same sweet taste in all the meals. I...
Graeme S.03 Sep 2022
0.7
Disgusting food. Extremely small portions that do not meet the requirements of anything resembling a meal. Upon cancelling the service I still receive at least 2 spam emails a day from these cunts.
nicole C.26 Aug 2022
0.7
There is a Facebook page where everyone started off loving you foodz to where now ni one likes them. They not only delay deliveries but they also cancel them for no reason, with no explanation. You then have to wait 3-5...
STEPHEN D.21 Aug 2022
2.2
Try calling them...expect over 40 minutes to get through . I ordered meals on a Tuesday to be delivered to Sydney metropolitan area, as I have done before, and the first delivery day was Saturday. No delivery, and it is now...
Danny J.19 Aug 2022
0.7
Lock in contracts now good luck keeping customers
Ron R.17 May 2022
0.7
Worst delivery logistics goin plus worst ever water logged meals backed by unprofessional staff who lie.
Ron R.17 May 2022
0.7
The worst water logged meals ever waste of money and time and logistics is a joke
Branko B.07 Mar 2022
2.2
I have been using Youfoodz for about 3 years and all has been fine until the last few months. Numerous cancelled orders due to unreliable delivery service. I don't want my Monday order on a Wednesday. The inconvenience caused is frustrating....
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